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RETURNS / EXCHANGES

All sales are final and cannot be returned or refunded on: markdown items, custom orders, and all international orders (outside the UK).

Please note that due to hygiene and safety reasons the following items are non-returnable and non refundable: 

  • earrings
  • septum rings 

If you are not satisfied with the item(s) you have ordered then we will give you a full refund for the cost of the item(s), provided that you return them to us within 14 days of receipt and un-used, i.e. in perfect condition, in their original packaging, unworn, unwashed and complete with their original labels still attached. The company will not be liable for returns if the product is stained/corroded by make up or perfume, scratched or damaged in any way. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

If you are not satisfied with your order, and want to return it or part of it, you must inform us in writing within seven working days of receipt of your order.

Send your enquiry to:
Boutique@mariafrancescapepe.com

TO QUALIFY FOR A REFUND YOUR RETURNS MUST BE PRE-APPROVED BEFORE YOU SHIP ANY ITEMS BACK.
PLEASE DO NOT SHIP ANY ITEMS BEFORE GETTING AN APPROVAL VIA EMAIL FROM OUR CUSTOMER CARE.

After receiving a Return Approval, you can ship the item(s) to the provided address. Please download the Return Form from the link below and include it inside the parcel:

RETURN FORM

PLEASE NOTE: Customer shall bear any return shipping costs and expenses.

These costs will NOT be refunded. Maria Francesca Pepe LTD takes no responsibility for goods before they reach us and the refund does not cover the shipping costs.

The address to send the goods is:

Maria Francesca Pepe LTD
Unit 5, Plato Place
72-74 St. Dionis Road
London SW6 4TU
United Kingdom

Tel. 0044 (0) 2077510007

Please also make sure to include your original invoice when returning goods.
If we agree that the product was indeed faulty, Maria Francesca Pepe Ltd will offer a refund credited to the Card or Paypal Account used in the original sales transaction.
Please be aware that in case of refund, the shipping costs will not be refunded, and that shipment costs to send back goods are charged to the customer. We recommend you use a courier or registered post to send back goods.
Maria Francesca Pepe Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 

CHRISTMAS RETURNS POLICY

ANY ITEMS PURCHASED BETWEEN MONDAY 1ST DECEMBER 2015 AND WEDNESDAY 24TH DECEMBER 2015 CAN BE EXCHANGED OR RETURNED FOR A FULL REFUND UNTIL SATURDAY 10TH JANUARY 2016.

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